The player's winnings were confiscated for betting over the maximum allowed limit. The complaint was closed as the player stopped responding.
Trickz Casino - The player's winnings were confiscated.
Amount: 25,000 kr.
Trickz Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.3
Trickz Casino has a Safety Index of 9.3, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hi there. I'm almost in a panic. I play at trickz casino. Very lucky. Makes DKK 300 for approximately 3500 euros on dork Unit. Suddenly there are 2 euros in the account. Grabs chat and gets crazy treatment. They have taken my money because I have played for more than 3 euros in stake. (I had just gone from 3 euros to 4 euros. ) 3 taps later, as I said, 2 euros were on my account. She makes all sorts of excuses. I have never received such cynical treatment in my life on any other casino site. I then go in and read the rules, then find out that the max bet is 5 euros. Contact the same person in the chat. Now the tone is different. Now she will send it in to ( don't know who ) and they will investigate it.
the worst thing is that I have won all the money for under 3 euro bet. If I hadn't read the rules, they would have just taken all my money without bothering to help. I really really really hope you will help me. This is so ugly and scam like.. I have taken a lot of screenshot of the conversation. Hope you can help me
etc. Jonas Madsen
Automatic translation:
Public
Public
1 year ago
Hello Jonmads,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Tricjz Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Do I understand it correctly that you've been playing with a bonus? Did you bet over the maximum allowed limit and if yes, how many times? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Hello Nick. I played about 25 taps with bet 4 euros. After setting it up from 3 euros. I won't win anything. And boom, there is 2.60 euros on my account. .
contacts the chat and is told that they have taken my money in what I had played with stake 4 euros (max 25 taps). So I bet 25* 4 euros. 100 euros (Max) and lost 3-4000 euros because they think I was not allowed to bet more than 3 euros. INSANE. Who would do that??
I am told that it is my own fault and it must be the same for everyone, so I had better read the rules one more time. Completely indifferent and misunderstanding of the situation.
I then find out that the max Bet is 5 euros. Contact the chat again and now they want to look into the matter
made a screen shot of the conversation.
No, it was the first deposit. Created a user and deposited money 2 hours before.
Automatic translation:
Public
Public
1 year ago
Hello Jonmads,
Can you please forward the evidence and all the conversation between you and the casino to nikolas.b@casino.guru?
