HomeComplaintsTrickz Casino - The player's winnings were confiscated.

Trickz Casino - The player's winnings were confiscated.

Amount: 25,000 kr.

Trickz Casino
Safety Index:Very high
Submitted: 18 Jun 2023 | Case closed : 11 Jul 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's winnings were confiscated for betting over the maximum allowed limit. The complaint was closed as the player stopped responding.

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1 year ago
Translation

Hi there. I'm almost in a panic. I play at trickz casino. Very lucky. Makes DKK 300 for approximately 3500 euros on dork Unit. Suddenly there are 2 euros in the account. Grabs chat and gets crazy treatment. They have taken my money because I have played for more than 3 euros in stake. (I had just gone from 3 euros to 4 euros. ) 3 taps later, as I said, 2 euros were on my account. She makes all sorts of excuses. I have never received such cynical treatment in my life on any other casino site. I then go in and read the rules, then find out that the max bet is 5 euros. Contact the same person in the chat. Now the tone is different. Now she will send it in to ( don't know who ) and they will investigate it.


the worst thing is that I have won all the money for under 3 euro bet. If I hadn't read the rules, they would have just taken all my money without bothering to help. I really really really hope you will help me. This is so ugly and scam like.. I have taken a lot of screenshot of the conversation. Hope you can help me


etc. Jonas Madsen

Automatic translation:
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1 year ago

Hello Jonmads,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Tricjz Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Do I understand it correctly that you've been playing with a bonus? Did you bet over the maximum allowed limit and if yes, how many times? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

Hello Nick. I played about 25 taps with bet 4 euros. After setting it up from 3 euros. I won't win anything. And boom, there is 2.60 euros on my account. .

contacts the chat and is told that they have taken my money in what I had played with stake 4 euros (max 25 taps). So I bet 25* 4 euros. 100 euros (Max) and lost 3-4000 euros because they think I was not allowed to bet more than 3 euros. INSANE. Who would do that??

I am told that it is my own fault and it must be the same for everyone, so I had better read the rules one more time. Completely indifferent and misunderstanding of the situation.


I then find out that the max Bet is 5 euros. Contact the chat again and now they want to look into the matter


made a screen shot of the conversation.


No, it was the first deposit. Created a user and deposited money 2 hours before.

Automatic translation:
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1 year ago

Hello Jonmads,

Can you please forward the evidence and all the conversation between you and the casino to nikolas.b@casino.guru?

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1 year ago

Dear Jonmads,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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