The player from Germany has been experiencing problems with the withdrawal. Unfortunately, the player lost all his balance before we managed to help, therefore we were forced to reject this complaint.
Trada Spiele Casino DE - Player’s highly dissatisfied with the withdrawal process.
Amount: €300
Trada Spiele Casino DE
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
After ixh verified myself completely successfully at the beginning (I received an email), I arranged a payout of 300 € on Monday morning. On Tuesday I received an email that I would have to verify myself again for the payout and upload the bank details. I did. Unlike the initial verification, trading games took a day. After the verification, I spoke again with an employee who told me on Wednesday that the processing period would start again. Nothing happened until Wednesday evening, but I canceled the payment. I would like to inform you that tradaspiele is not a serious casino and all players warn against playing there. There is no point in playing if there is no cash out or if there is always a new processing period for something.
Automatic translation:
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2 years ago
Dear Viktor,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I would like to know what happened with the funds after canceling the withdrawal. Have you lost all your winnings, please? Is there any balance left?
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Of course, I lost all the money because the payout was not processed after the verification, but a processing period of up to three days was re-estimated. I do not understand, for me an extremely dubious scam of the casino, to have to enter bank details again after the complete verification, then to give up a processing period for the upload of the data of 2 days and again after the verification! To set the processing period for the payout to up to three days, not to process the payout immediately a NoGo. So I advise all players to stop playing there.
Automatic translation:
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2 years ago
Sadly, there is nothing more we can do for you under these circumstances because you lost all of your winnings. I understand that this situation would never happen if you could withdraw your winnings in the first place, however, we could help you only if you had some balance left. If you wish to share your experience with other players, I can recommend posting about it in our Forum https://casino.guru/forum, where it will be accessible and visible for more of our visitors.
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
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