The player didn’t receive any bonuses. We rejected the complaint because the player didn't respond to our messages and questions.
Hello Martyna,
Thank you very much for submitting your complaint. I would like to help you, but I am not sure if I understand your issue correctly. Are you complaining about not receiving any bonuses?
Please be informed that casinos can decide whether they grant you the bonus or not.
Thank you in advance for your reply.
Best regards,
Kristina