HomeComplaintsTrada Casino - Player is complaining about a bonus.

Trada Casino - Player is complaining about a bonus.

Amount: ??

Trada Casino
Safety Index:Very high
Submitted: 14 Nov 2019 | Case closed : 03 Dec 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player didn’t receive any bonuses. We rejected the complaint because the player didn't respond to our messages and questions.

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Public
5 years ago
Translation

No bonus

Automatic translation:
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5 years ago

Hello Martyna,

Thank you very much for submitting your complaint. I would like to help you, but I am not sure if I understand your issue correctly. Are you complaining about not receiving any bonuses?

Please be informed that casinos can decide whether they grant you the bonus or not.

Thank you in advance for your reply.

Best regards,

Kristina

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5 years ago

Dear Martyna,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Kristina

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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