The player struggles to verify his account due an unspecified delay. The complaint was closed as the player stopped responding.
Tournaverse Casino - The player struggles to verify his account.
Amount: €760
Tournaverse Casino
Safety Index:LowSafety Index
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4.9
Tournaverse Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I thought the casino was registration-free when it had the option to identify via trustly and this is also advertised as a registration-free casino. I won 760e and withdrew the amount. They told me to send the documents so that the repatriation can be accepted. Well, I have sent all the docs and the repatriation is still pending. The documents have been approved, but they always come up with a new explanation why the repatriation still hasn't been approved. I have to ask about it in the chat myself and they always claim that the matter is being handled and a notification will be sent by email when the withdrawal has been approved... I really do not recommend this casino!!!
Automatic translation:
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2 years ago
Hello Jouhanna,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Tournaverse Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Dear Jouhanna,
We are sorry to see that you have had some issues with your verification process.
After checking this with our relevant department we have been informed that your verification process was completed on time and that your payout was processed toward your bank account on the 16th of October.
Since bank transfers take up to 2 working days your payout should be already in your bank account.
Best regards
Customer Experience Department
