TotoGaming Casino - Player registered in the casino to take advantage of the free spins but never received them.

I registered on the account because I want to take advantage of the no wager free spins but its been 4 days since i registered on the account but still can't play the no wager because im not receiving any code through my mobile phone. Talked to a lot of representative in their live chat and they will just say to try it again in a few hours or they will say that they will forward it to the relevant department but still nothing happens.

Dear Michelle,

Thank you for contacting Casino Guru. I'm sorry to hear that you've been having difficulties getting the bonus. We'll do our best to help you. Are you sure that you typed in the correct phone number, including the country code? I tested the bonus myself, it took like ten minutes but it worked. 

Best regards,

Peter

Im sure that i place my correct number with the contry code. Our country code here in the philippines is +63 then my number **********. Still im not receiving any cose on my mobile number. 

Hi Michelle,

I tested the bonus repeatedly using different phone numbers and it worked. Have you tried contacting your mobile operator?

Best regards,

Peter

Its not mobile operators problem becausr i tried my number for other casino site and it worked and i received their activation code. Cant you just do it in your end so i can take advantage of the no wager free spins because as much as i want to do it on my end im not receiving any of your code.

Hi Michelle,

I’m sorry to hear you still have problem with the activation code. I can’t send you a code myself, it doesn’t work that way. I recommend you to have a look at our website and choose a different bonus. You can find the no deposit bonuses here: https://casino.guru/no-deposit-bonuses-casino

Best regards,

Peter

Dear Michelle,

Can we consider the issue closed? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Peter

Your advice is for me to try the other no dep casino site but it doesn't help because the reason i registered in your casino site is because of the no wager dep bonus and unfortunately i already tried the no wager dep bonus on the other casino site and this toto gaming site is the only one left.

Dear Michelle,

I recommended you to look at our website (Casino.guru) and pick a different no deposit bonus in a different casino. There are currently 102 no deposit bonuses available for players from Phillipines. You can find the complete list here: https://casino.guru/no-deposit-bonuses-casino

Best regards,

Peter

You know what, your suggestion wont work for me. Not all that site accepts Philippines and Ive been playing casino for such a long time and the no deposit casino site on that app wont work because im already registered on that casino site for such a long time now.

Hi Michelle,

I looked up two bonuses available for players from Philippines in two different casinos with good rating for you - free spins with zero wagering, you can find them on the following links:
https://casino.guru/jefe-casino-online-review

https://casino.guru/Trada-online-casino-review

Best regards,

Peter

We are forced to reject this complaint because the casino didn't cause the problem and therefore there is no reason to penalize it.