The player struggles to withdraw as his deposit method is not available as a withdrawal method. The complaint was rejected as the player stopped responding.
TonyBet Casino - The player struggles to withdraw.
Amount: €2,611
TonyBet Casino
Safety Index:HighSafety Index
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8.0
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello can I contact you for a withdrawal help?
Deposited at tonybet with Maestro and now wanted to withdraw and was rejected because the deposit was lost by maestro,
I had now selected bank transfer and now I hope that it works, if it doesn't work you could help me pay out the money because I find it strange that you pay in with maestro and then can't pay out, which is actually atypical because it's the same bank method is, lg
Automatic translation:
Public
Public
2 years ago
Hello Marvin,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with TonyBet Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?
Please note that it is very common that you can't use the same method for deposit and withdrawal - specially not cards. It might also take up to 14 days to verify and withdraw if it's your first request.
Looking forward to your answer.
Regards,
Nick
