Tipwin Casino DE - Player's not able to play with her deposit.

Betrüger ,habe auf casino einbezahlt, aber laut casino gilt meine einzahlung nur auf sportwetten. Habe schon mehrere Mails geschrieben das ich keine sportwetten mache ,ich solle nach bestimmt 8 Mails von Hauptkonto von Sportwetten auf casino überweisen, dafür finde ich aber keine Option, und man antwortet auch nicht mehr. Von wegen perfekte Reputation casino guru casinos sind sowas von schlecht ,da gewinnt man null für was diese guten Bewertungen sind frag ich mich schon ,sind Sie eigentlich seriös

Dear bell2410,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Many casinos where players can play sports betting are divided into two sections - casino and sports betting, and you can make a separate deposit into each section. However, you should be able to transfer funds from one section to another.

Have you activated any bonuses while making a deposit? Could you please advise if your funds have remained untouched?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Erledigt , Geld verspielt, hatte dann noch 40 freispiele mit keinem einzigen Gewinn, so was von extrem schlechtes casino. Von wegen perfekte Reputation,

Thank you for your reply, bell2410. Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. At this point, we cannot ask the casino to refund your lost winnings.

Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Dear bell2410,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.