The player's unable to play slot games for unknown reason. The complaint was closed as the player stopped responding.
Tipico Casino DE - The player's unable to play slot games.
Amount: €30
Tipico Casino DE
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I have on 02.12. Deposited 15 euros with the 100% bonus and now I get the message from the casino that this money can only be used for live bets. But I want to play slots with it. It was not noted anywhere, neither with the bonus nor with the deposit! I would like to either use the money for the casino or get the 15 euro deposit back. For me it is strange if this bonus agreement is not mentioned anywhere!
Automatic translation:
Public
Public
1 year ago
Hello ollemama,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Tipico Casino DE. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Can you please send us the link for the exact same bonus you claimed? Can't you simply cancel the bonus so the slots will be available again? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Because of unknown reasons? I wanted to play slot, it didn't work and I got the answer in the chat that my deposit of 15 euros plus the bonus of 100% so again 15 euros can only be used for live betting! So I can't play slot games with it! Well-known reasons, right?
Automatic translation:
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