The player from Germany requested a withdrawal. When he logged in a few days later, he found out his winnings were missing. The casino claims, they were played.
Tipico Casino DE - Player’s funds have been lost without his consent.
Black points: 513
Amount: €4,000
Tipico Casino DE
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Unresolved
Our verdict
No reaction, good regulator
UNRESOLVED
Case summary
3 years ago
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3 years ago
Translation
Dear Sir or Madam,
I made a profit of EUR 4,000.00 at Tipico Casino. I was really happy about it and had the payment paid to my bank account at about 0:45 at night.
I waited about 5 days for the payment. Now I was taken aback because the money wasn't there yet.
When I researched my online Tipico account, I was horrified to find that the payment was canceled at around 8:30 a.m. on the same day the payment was made, paid back into the online casino and paid in full in EUR 125.00 steps (max ) was allegedly gambled by me. Of course I didn't do that.
After doing some research, I found that I am not the only one affected and Tipico very often deducts this stitch at higher winnings.
I consciously say that Tipcio is pulling this trick, because with common sense it is clear that I was not hacked or anything like that, as a hacker would try to transfer the money to his account and not to pointlessly downplay the profit. The only person who has something from this process is Tipico himself, since the credit does not have to be paid out and the customer can be accused of gambling addiction.
I find it astonishing that I read forum entries from 2014, in which exactly that is described and Tipico can still pull off this stitch without consequences. I actually thought that a well-known company like Tipico is serious. Well thought wrong.
The problem has been reported to Tipico. I was held up for about 6 weeks until I finally received the notification that no outside influence could be found. So money is gone!
With the hope that you can help me in some way I stay
Best regards
Bilal
Automatic translation:
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3 years ago
Dear Bilal,
Thank you very much for submitting your complaint through our website. I’m very sorry to hear about your negative experience.
Could you, please, forward your game history together with any relevant communication between you and the casino to my email kristina.s@casino.guru?
I am not sure if we will be able to help you with this issue, but we will try our best. Thank you very much in advance for your reply.
Best regards,
Kristina
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3 years ago
Translation
Hi Kristina,
I have sent you the requested documents as I was able to.
Thank you so much!
Edited
Automatic translation:
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3 years ago
Thank you very much Bilal for your reply and email. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
Hi Bilal,
I looked at your case and emails and understand your situation. I will contact the casino and see what can be done.
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3 years ago
We would like to ask the Tipico Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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3 years ago
Hi Bilal,
I tried to contact the casino repeatedly, but it failed to reply. I’m afraid, there is not much that can be done without their cooperation. I will mark the complaint "unresolved" in our system. I understand, this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. There's also an option to contact the Malta Gaming Authority (https://www.mga.org.mt/support/online-gaming-support/) and submit a complaint there. It's a good licensing authority and has better options and tools to help players. Please let me know if you need help with filling the form or how the MGA responded if you can manage to do this on your own (peter.m@casino.guru).
Best regards,
Peter
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