The player from Germany believes he was supposed to be blocked from registering at this casino. We rejected the complaint because the player didn't respond to our messages and questions.
Tipbet Casino - Player was able to open an account.
Amount: €1,000
Tipbet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.4
Tipbet Casino has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi there,
I was able to register with this provider despite Oasis registration and gamble away money. The live chat has been telling me my case has been resolved for months and I will get a response soon. The support or support@tipbet.com or info@tipbet.com did not respond to a single email. The government authority in Darmstadt has not responded for months either. Tipbet has a license and is on the authority's whitelist and since I'm still a registered Oasis user, I shouldn't have gambled away this money.
Automatic translation:
Public
Public
2 years ago
Dear Psicho,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that this casino is licensed by MGA, therefore your registration at OASIS has no impact on this casino.
Could you please advise if you have requested self-exclusion directly from Tipbet Casino?
I will be waiting for your reply patiently.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Hi there,
I think I have a right to a reimbursement because tipbet did not adhere to the German laws / requirements! But you have to because you have a license!
Automatic translation:
Public
Public
2 years ago
I am sorry, Psicho, but until now there is not a single casino that has a German license. Casinos are currently only preparing to fulfill the conditions required by the German market. I apologize, but this casino is only licensed by Malta Gaming Authority, therefore OASIS is not helpful here as they do not cooperate.
Have you requested self-exclusion directly from the Tipbet Casino?
