The player's dissatisfied with the casino games as he claims that they are rigged. The complaint was closes as the player stopped responding.
Time2Spin Casino - The player's dissatisfied with the casino games.
Amount: €352
Time2Spin Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.1
Time2Spin Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I've been playing at many other sites for a while and it was impossible to get free spins at this site. This isn't quite the problem either, as you can see in the games Moon Princess and Rise of Olympus with the 2 symbol removed feature it is impossible to get free spins because the 2 low symbols are always removed (in real games). In this casino, however, it is not the case that 1 low symbol is removed and a high symbol is removed, i.e. the woman in Moon Princess and the man in Rise of Olympus. And it's always like that and it's really impossible to get free spins because the games are rigged. You can play it in really any casino and it's not that bad that you can even play it in demo mode. In other games I might have said ok, it just wasn't just a game of chance, but with the 2 games you can say that something is really wrong.
I already wrote to a streamer who promoted this page, he immediately took it out and examined it too.
Automatic translation:
Public
Public
2 years ago
Hello kevin040195,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Time2Spin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise how long have you been playing in the casino? What is the complaint € amount based on? Why don't you simply just play in a different casino or different games if you are dissatisfied with those ones?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
I deposited €352 there exactly 2× after the 1st deposit I played another game. And for the 2nd just the 2 as mentioned above. I played there for the first time and the last time. It is clear to me that I will never see the money again, but I want something to be done about this side. Of course I don't play there anymore.
Automatic translation:
Public
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2 years ago
Hello kevin040195,
Unfortunately based on your description there is not much we are able to do. If you please have any screenshots or evidence of your claim forward it to nikolas.b@casino.guru. If not, and as long as you do not indent to play in the casino anymore, we will be forced to close the complaint.
Regards,
Nick
