TikTok Casino - Player’s withdrawal is delayed.

I am a player from Russia, I have encountered an unpleasant situation, the casino constantly answers me that their withdrawal process is very busy and my withdrawal cannot be processed, I have been waiting for a payment since February 8, I have already completed the KYC process, but they still have not made payments to me. Please solve the problem with payments

Hello olixirisug69,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with TikTok Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

1. my verification status was confirmed by mail on February 10
2. I used only my deposit in the games, I did not use any bonuses in the games
3. The last time I spoke to them was on February 25th, about the payment of the winnings, which they have not been able to confirm since February 8th.

I ask them every 3 days, their answer does not change

Thank you olixirisug69 for all the information provided. I will now forward your complaint to my colleague Romi (romana.r@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear olixirisug69,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the TikTok Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear TikTok Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Hello everyone,

Thank you for bringing this case to my attention. I have consulted with our Help Desk and Payments team regarding the matter. The player initially won approximately $700 and requested a withdrawal of $500. However, they later cancelled the withdrawal and continued playing. As of now, the player has a remaining balance of $200, which has already been paid out today.

Best regards,

TikTok Casino

Representative

thank you tiktok casino. i put to withdraw 200 dollars, confirm the transaction, thank you

Greetings all.

Thank you for your cooperation.

Thank you, olixirisug69, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru 

Greetings all.

We have reopened this complaint on the player's request.

Dear olixirisug69,

Could you tell us whether you have already received the withdrawal of $200?

Thank you in advance.

Regards,

Romi

I haven't gotten the last $200 yet.

I got $200, thanks for your help.

you can close the complaint as resolved.

Thank you, olixirisug69, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru