The player from the United Kingdom had experienced difficulties withdrawing from Red Lion Casino due to an unverified account, despite having uploaded all required documents two days prior. The player hadn't requested a withdrawal yet, as he had been unable to do so due to the unverified status of his account. He had contacted the casino several times and had submitted his documents but had received no response. However, the issue had been resolved successfully.
The Red Lion Casino - Player faced account verification delay.
Amount: £1,800
The Red Lion Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.7
The Red Lion Casino has a Safety Index of 1.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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9 months ago
I am trying to withdraw from my account on red lion I have been trying to contact them for days as they won’t verify my account
I have uploaded all the documents they asked for 2 days ago
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9 months ago
Dear Selby37,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
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9 months ago
I’ve not requested a withdrawal yet I’m unable to, they aren’t verifying my account
ive contacted them a number of times and uploaded my documents and they haven’t replied about it
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8 months ago
Thank you for your reply, Selby37. Could you please advise which documents you have already provided? Have you provided all the required documents as soon as possible and in the correct format?
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8 months ago
Hi
this has been resovled
thanks
plesee could you delete this from your site
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8 months ago
Dear Selby37,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
