The Red Lion Casino - Player faced account verification delay.

I am trying to withdraw from my account on red lion I have been trying to contact them for days as they won’t verify my account

I have uploaded all the documents they asked for 2 days ago

Dear Selby37, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

I’ve not requested a withdrawal yet I’m unable to, they aren’t verifying my account

ive contacted them a number of times and uploaded my documents and they haven’t replied about it

Thank you for your reply, Selby37. Could you please advise which documents you have already provided? Have you provided all the required documents as soon as possible and in the correct format?

Hi

this has been resovled

thanks

plesee could you delete this from your site

Dear Selby37,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru