The player from India had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. We had advised the player to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. We also extended the timer for response by 7 days. However, due to the player's lack of response to our messages and questions, we were unable to investigate further and had to reject the complaint.
Withdrawal of player's winnings has been delayed.
Amount: 13,150 INR
Gamerswar
Submitted: 19 Apr 2024 | Case closed : 16 May 2024
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
Hi I made a withdrawal of rs13150 yesterday but not credited to my account yet. I wrote them repeatedly but they are not replying.
Public
Public
6 months ago
Dear sanjayahmd,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
