The player's account got blocked.

I total lose MYR3,000, AND MY FIRST WIN AND WITHDRAW IS MYR 4,100 IS REJECTED, CS GIVE THE REASON IS MY LAST TOPUP MYR300 PLUS BONUS 10% MYR30 TOTAL IS MYR330 , I ONLY CAN WITHDRAW WHEN MY MAIN WALLET IS MYR16,500..... HOW TO COUNTCULAT I AM TOTALLY NO IDEAL..., AND LAST I REALLY PLAY UNTIL MY MAIN WALLET IS REACHING MYR18,000 AND MY ACCOUNT IS BLOCK AFTER FEW HOURS I MAKE A WITHDRAW.

Dear yee ta,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was this your first withdrawal request in the casino? Is your account already verified? Could you please specify which bonus did you use or send us directly the site of it?

Please note that many bonuses has withdrawal limits and specific terms so we can't be sure what might happend until we see the exact bonus.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Nick

Dear yee ta,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.