HomeComplaintsPlayer suspects unlicensed use of game by casinos.

Player suspects unlicensed use of game by casinos.

Amount: 4,000 KM

Volcanobet.ba Betole.ba
Submitted: 25 Oct 2023 | Case closed : 19 Nov 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Bosnia and Herzegovina, after losing significant money playing the Turbohot40 game on Volcanobet.ba and Betole.ba, suspects they might not hold a license for the game as these casinos don't appear on the game provider Fazi's official website among their listed partners.

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1 year ago
Translation

I played at Volcanobet.ba and Betole.ba casinos in Bosnia and Herzegovina and quickly lost a significant amount of money in a short period playing the Turbohot40 game from Fazi provider.

Unfortunately, this particular game has led me to lose a lot of money over a 7-10 day period, even while playing it on other online casinos within Bosnia and Herzegovina.

However, on Fazi's official website where they have listed their partners' names, there is no mention of these two casinos, and the partners in BIH they do mention are Mozzart.ba, Admiralbet.ba, Meridian, and Maxbet.ba.

Volcanobet.ba and Betole.ba are not listed on this roster.

I justifiably suspect that they might not hold a license for Fazi's games, despite offering them to play.

Automatic translation:
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1 year ago

Dear AdisH,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Also please keep in mind that one complaint may be focused only on a single casino so can you please advise which one do you wish to have the complaint about? Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

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1 year ago
Translation

Volcano bet let the appeal go.

Unfortunately, I only suspect and have no evidence and no way to check whether they have a Fazi license.

I think it should be investigated, but I have no way to do it

Automatic translation:
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1 year ago

Can you please forward where did you find those casino which has license with Fazi?

Edited by a Casino Guru admin
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1 year ago

Dear AdisH,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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