The player from California had faced difficulties withdrawing his winnings to his bank account, even though it was an available option. He had previously accepted winnings in gift cards but did not wish to do so this time. Upon reviewing the case, we found that the player was registered at a social casino, which, according to its terms and conditions, did not allow redemption of game coins for real money or items of value. As such, we determined that this was not a typical deposit-play-withdraw casino, hence we were unable to assist further and the complaint had been rejected.
Player struggles with bank account withdrawal.
Amount: $2,000
High5games
Submitted: 21 Nov 2023 | Case closed : 29 Nov 2023
Case closed
Our verdict
Other
REJECTED
Case summary
11 months ago
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1 year ago
Hi so I have never withdrew to my bank account it never let me do that but it's optional but I tried many times and nothing so I have always took loses by accepting my winnings in gift cards but I don't want to do that this time so please help me withdraw to my bank account or even zelle?
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1 year ago
Dear Onlineplayer,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Before we move on with this complaint, could you please post a website link to this casino here in this thread?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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11 months ago
Dear Onlineplayer,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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11 months ago
Thank you for your reply, Onlineplayer. Unfortunately, you registered and played in a social casino. This fact is stated in the T&Cs of the website:
"ALL CUSTOMERS OF HIGH 5 CASINO NEED TO UNDERSTAND THAT ALL OF OUR GAMES ON OUR PLATFORM ARE DESIGNED FOR ENTERTAINMENT PURPOSES ONLY. GAME COINS MAY NEVER BE REDEEMED FOR REAL MONETARY INSTRUMENTS OR ITEMS OF VALUE BY ANY PARTY. ALL PURCHASES AVAILABLE ON THE PLATFORM ARE INTENDED ONLY TO ENHANCE YOUR EXPERIENCE AND HELP YOU FURTHER ENGAGE AND ENJOY OUR GAMES."
I am sorry, but this is not a typical deposit-play-withdraw casino and we are not able to add it to our database of online casinos.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
