FUNHOUSE Casino - Player's withdrawal is delayed due to account issue.

Well I put 20in and I took a bonus where I had to get to 180 which I done but then they ended up saying that I was illegally betting on my id I don't even know what that is ment to mean lol.. and you can see where they say that I have been paid then they go on about the illegally betting again

Dear Kreusej,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you play casino games or bet on sports?

Has the casino specified the illegal betting?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hi Dominika,

Sorry it has taken me this long to reply

No I haven'made a withdrawal before in this casino,

In the casinos that I play you don't have to do a kyc verification I hope this is not a problem. They just ask for your payid, BSB and account number & phone number

Casino games only

No just ii was illegally bettingi have it in the screen shots I sent to you.but after I found out that they weren't going to pay me after around 2 hrs or so I ended up going in to the casino and playing the 20 deposit they put back in to my wallet as a gift to me lol