Player’s withdrawal is delayed.

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 months ago

The player from Brazil faced issues with withdrawing money as the casino continually asked for deposits to release the balance but never completed the payout. We asked for the casino's website link to proceed with the investigation. The player did not respond to our messages and questions, resulting in the complaint being rejected due to a lack of cooperation.

Public

katiasumieft2021

Visitor

Brazil

Public

5 months ago

OriginalTranslation

Doesn't pay out and always asks for a deposit to release the balance

but never releases it

Automatic translation:

Public

Kristina

Deputy Complaints Team Lead

Public

5 months ago

Dear katiasumieft2021,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before proceeding with this complaint, please post the casino's website link here in this thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Kristina

Deputy Complaints Team Lead

Public

4 months ago

Dear katiasumieft2021,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public

Kristina

Deputy Complaints Team Lead

Public

4 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.