Lucky Days Casino Ontario - Player's withdrawal is confiscated amid account issues.

I won 13000 on Nov 20 and they asked for all of the documents. I kept sending the documents and they kept on insisting on my Scotia Bank account which was not used for my winnings it was my CIBC account. Than I noticed all these pre authorized withdrawals out of my account that were never approved or received. I went to the bank and we closed the account so no more money could be taken. Than they suspended my account because I reported the pre authorized withdrawals from someone called Trustly. I have Tennessee of emails customer service snapshots. Then they advised they will reimburse the 5600 that was withdrawn with out authorization but they are confiscating the 13000 because of the fraud. Now they are saying this funds from Nov 28- Dec 3 2024 were used when I won. I won the Money before that. They will not give me my transactions history and are with holding my money. They keep saying via email this is under investigation. I need help please. They should not get away with this!

King regards

Gurmiet

Dear Toadfrog1971,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we proceed with this complaint, could you please post the casino's website link here in this thread?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

https:

Still awaiting a response.

Gurmiet

Thank you for your reply, Toadfrog1971. I changed the casino.

Now back to your complaint. I am not sure I fully understand the issue.

• Could you please provide more information regarding the "pre-authorized" transactions?
• Do I understand correctly that the amount was Can$5,600? How does this relate to issues with this specific casino?

Please forward the most important communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.