Player’s withdrawal has been delayed.

Hello, good morning. I tried to file a complaint about a betting site, 777v7.com, but it's not available for me to select.

This betting site asked me to deposit 150 reais in order to reach a level that would allow me to withdraw my winnings of 7,500.00. I did as requested and deposited the amount, providing my Pix key, which is my CPF document. They altered my CPF, and now they've blocked my money and are asking me to deposit another 150 to use a different Pix key. My ID is 28582488.

Dear uevertonbranzao,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

ok but in fact the money appears but he doesn't want me to fix the pix key which is my cpf, and the number that is on the pix has been changed the correct one 04432556951 and there is 04435256951 they will change it, and asks me to deposit another 150.00 to be able to put another pix key, it's so easy just to take my documents and see that the key is my cpf and the name is in my name, but they don't want to do this they want me to pay 150 reais more to supposedly put another pix key so that I can withdraw it