Player’s withdrawal has been delayed.

I was kyc verifed had to go to the bank to get things notorized I did and I have been waiting 30 days almost since December 24th 2022 for my 132,000 usd withdrawal all of a sudden they closed my account. I will be persuing with suing them. The casino is pulsz casino I have all the screen shots I was awaiting my redemptions. They’re scamming people double charging people everytime u buy a coin package also. I’m upset 132,000 usd they should be shut down I also have the stamped sign notorized document submitted successfully they are true scammers.

Dear hillmantyler133,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

I have never withdrew before I went threw all there hoops ands etc got verified etc and there was no bonus I bought a package and hit a jackpot then hit another jackpot fair and square then waited almost 30 days for my redemptions then they blocked my account for nothing

Thank you for your reply, hillmantyler133. So I went and check the casino and I found out that this website is a social casino, which means you gamble here just for fun, not for a payout.

The casino also clearly states this on its website and in its T&Cs:

"NOTE: THIS WEBSITE AND THE SERVICES PROVIDED HEREIN DO NOT OFFER "REAL MONEY GAMBLING". No actual money is required to play, and the Service is intended for entertainment purposes only."

I am sorry, but we are not able to proceed with this complaint. You have no chance of getting your money even if you involve a lawyer, as your winnings are not real.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any other (real) casino in the future.