The player from Australia was facing difficulties in withdrawing her winnings as the casino claimed she had two accounts. The player disputed this, noting her details hadn't changed and other casinos usually warned if there was a duplicate account. We had attempted to contact Avengers80 Casino, but were unable to establish communication as the casino operated on an 'invitation-only' basis and its underlying platform remained unidentified. Due to the lack of information regarding the owner or service provider of Avengers80 Casino, we had to reject the complaint. We advised the player to check reviews before registering with any online casino in the future.
Player's withdrawal failure due to duplicate account claims.
Amount: A$500
Avengers 80
Submitted: 19 Feb 2024 | Case closed : 27 Feb 2024
Case closed
Our verdict
Other
REJECTED
Case summary
9 months ago
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10 months ago
They have been taking my money for deposits and when I finally win money they stated that I had breached protocol by having two accounts with them. How can I have two accounts with the same name, email, phone number and bank details?! Obviously if I made a mistake and registered twice, all my details are the same.
ither casinos tell you your number is already in use if you make that mistake.
I think it is horrible to take money and then refuse to pay out.
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10 months ago
Hello jen249801,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Avengers 80 Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when are you registered in the casino? Did you claim any bonuses while playing there? When was the last time you spoke to the casino and what was it about? Did you receive any kind of proof of having multiple accounts?
Looking forward to your answer.
Regards,
Nick
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10 months ago
Hello there, I gave you the info in a screen shot.
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9 months ago
Hello jen249801,
As the casino operates on an "invitation-only" basis and its underlying platform remains unidentified, we have been unable to establish contact with them. As a result, Avengers80 Casino is not included in our database. I sincerely apologize, but due to the lack of information regarding the owner or service provider of Avengers80 Casino, we regretfully have to reject the complaint.
The casino seems like a fake or fraud casino as it is not even licensed anywhere. I would recommend to check a few reviews in the future before registering in any other online casino.
Best regards,
Nick
