The player from India had requested a withdrawal from BDG casino a month ago, which they claimed had been processed. Despite forwarding the bank statement as requested, they had not received the funds. The casino only responded through the mentor and did not disclose their email or registration details. We were unable to assist as 'Application Casinos' were not part of our database, leading to the rejection of the complaint.
Player’s withdrawal delayed for a month.
Amount: 21,722 INR
Bdg casino
Submitted: 17 Jun 2024 | Case closed : 08 Jul 2024
Case closed
Our verdict
Other
REJECTED
Case summary
3 months ago
Public
Public
4 months ago
I was a player with BDG casino. There was no problem in the early stage. As per them they have effected the payment. I forwarded the bank statement as per their request. But no money after one month. Also company isnot disclosing their email and reg. Details. Responding through the mentor.
Public
Public
4 months ago
Hello samporattoor,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Can you forward the exact link of the casino? Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
4 months ago
Please find the link
https://bigdaddygame1.com
They haven't asked for any verification details. They were sending money to my bank account.
I couldn't directly contact the casino they asked to contact through their mentor. But she is unable to provide me any clear message. I asked her to provide the company details but so far nothing provided.
