The player from Baden-Württemberg has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Unfortunately, this complaint is about the type of casino we cannot add to our database, therefore we couldn't proceed with this complaint.
Player’s winnings haven’t been received yet.
Amount: €2,455
Crazy Racing Slot Rush
Submitted: 22 Jan 2023 | Case closed : 23 Feb 2023
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello for 2 days I've been watching videos almost continuously to verify my account, I'm watching videos to shorten the process until the money is paid out and nothing happens, I'm now in the 120 hour queue for verification again. I ask for clarification and payment of the amount as soon as possible.
Mfg Bandowski
Automatic translation:
Public
Public
1 year ago
Dear scarfacex87,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
1 year ago
Dear scarfacex87,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 year ago
Translation
Good day
A few weeks have passed but no payment has taken place yet.
Mfg scarfacex87
Automatic translation:
Public
Public
1 year ago
Thank you for your reply, scarfacex87. Have you made any successful withdrawals before? Have you at least received any news regarding the account verification?
Have you accumulated your winnings with or without an active bonus?
Lastly, could you please post here the casino's website link so that we can review it and add it to our database?
Public
Public
1 year ago
Translation
Good day
So far I have not received any payment, the verification has been running for several weeks and there is therefore no news.
Winnings have always been collected with a bonus and I also paid small amounts of money for verification.
There is no link to it because this is an app.
Kind regards
Automatic translation:
Public
Public
1 year ago
Unfortunately, we cannot proceed with complaints that are not about this type of online gambling establishment, because we are not able to add casinos that are only an app to our database.
Due to the aforementioned reasons, this complaint will now be rejected. I would like to emphasize that we don't think that your complaint is unjustified, we just are not able to help with this type of casino. Thank you for your understanding. Please do not hesitate to contact us if you run into any issues with any other casino in the future.
