Player's winnings have disappeared.

I won that prize but my chips disappeared. They say I was playing when that's not true and they're not taking responsibility for anything. I have screenshots of the prizes and more.

Dear rcamilanair,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.l@casino.guru? Have you stopped playing right after the incident? Could you please specify what prize you supposedly won? Did you participate in any tournament?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

Dear rcamilanair,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Send all my captures now

I am sorry but the single screenshot you sent me is not sufficient proof that your winnings had not been credited to your account. We will need your gaming history with the exact time of the incident along with any relevant communication between you and the casino. Please forward it to veronika.l@casino.guru, otherwise, we will not be able to continue the investigation. Thank you.

I still have no news. Those were their answers, my money disappeared, they blamed me for spending it when I didn't, and on top of that they told me to make spins of 350 thousand when the machine doesn't even let you bet that...

Thank you for the screenshots. Could you kindly specify how you registered in the casino? Did you make the registration yourself, or did you have to register through a third party?

I register a third party. The contact through which you speak to WhatsApp charges you tokens and creates a user

I sincerely apologize, but due to the lack of information regarding the owner or service provider of Pinkgame Casino, we regretfully have to decline your submitted complaint, as we are unable to establish contact with the casino. In reputable and licensed casinos, players must register their accounts without third-party assistance. It is imperative to emphasize that you should never share your personal information or send money to anyone claiming to deposit on your behalf in a casino.

To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino

This casino has no licensing authority and there is no way to register directly - only with the help of an agent. You likely fell victim to a scam. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.

I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you encounter any issues with any other casino.