Player's winnings confiscated due to multiple IP.

Hi I like to make a report about win365s casino I am a player from singapore. I was forfeited an amount of $6113. i registered an account with them and their customer service contact me via whatsapp offering bonus to me so i send the needed documents to them ( My identity Card and bank statement) they said i am verified and if i wanted to make a deposit so i ask if i can claim the bonus they offered me and they said yes you can claim. So i deposited an amount of $250 and claim $200 bonus and i played live casino after hitting the turnover i ask if they can check for me if i can play slots they said i have hit the turnover i can try others game so i played slots. after that i requested a withdrawal of $3500 and i continue playing slots. Suddenly all my remaining funds disappeared and i recieved a message that i was forfeited of all my amount because they caught me with more then one same ip. i started to question win365s and they said when i signed up they don't have record of me claiming welcome bonus but when i was withdrawing they said i have multiple ip address. Which isn't fair for me because they offered the bonus and i did their verification and ask if i can claim and they said yes i can claim. I like casinoguru to assist me in this report because it isn't fair for me. i can provide all necessary evidence for you.

Hello Yantong99,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Win365 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you register into the casino? Can you also please provide a link to the casino website? When was the last time you spoke to the casino and what was it about? Did they provide any evidence of the matching IP?

Looking forward to your answer.

Regards,

Nick

Dear Yantong99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.