WeWin99 Casino - Player’s payout remains delayed.

I deposit I won I withdraw the company process it then once it said processed I thank them then checked my bank account to find nothing had been send I then msg them and they told me could be problem with bank and could take 3-5 days they said well that was a month ago they then made up story’s and wouldn’t reply back to my msgs and keep telling me to deposit I’m fed up

Dear Buda,

Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing.

To better assist you, could you please provide the following information:

• Was your account successfully verified already?
• Was this your first withdrawal attempt at this casino?
• Did you accumulate your winnings with or without an active bonus?
• Which payment method did you choose to withdraw your winnings?
• If there's any relevant communication, please forward it to petronela.k@casino.guru. 

It's common for withdrawals to take some time to process, often ranging from a few days to a couple of weeks. Therefore, we recommend waiting at least 14 days after requesting a withdrawal before submitting a complaint. Assuming you've successfully completed the KYC verification and had your withdrawal approved, it's likely just a matter of time before you receive your funds.

We appreciate your cooperation and look forward to resolving this issue for you. Thank you in advance for your reply.

Best regards,

Petronela

Hi I followed their rules and guild lines iv been paid by other company’s much more then the amount I withdraw with this company for the amount I withdraw should have came in instantly I think this was the second time this company has cheated me and had not pay me out not once not a cent

There was nothing wrong doing on my end they even paid and said processed but clearly nothing ever came into my bank and till today all they do is send me a reply when I ask them and their reply back to me always and it piss me off is ❤️❤️

Thank you very much, Buda, for providing all the necessary information. I will now transfer your complaint to my colleague Dominika (dominika.l@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Buda,

This is Dominika and from now on, I will be taking care of your complaint. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite WeWin99 Casino representative to join this conversation and participate in the resolution of this complaint.

Kind regards,

Dominika

Casino.Guru

Thank you and yes please do I am so angry that this company has the nerves to send out processed and paid and to have the nerves to not send out nothing after iv deposited and this was not the first time with this company that they have played me around I’m dead set fed up with in the last 3 -4 weeks iv been scammed and done over by at least 5 different company’s with I think they are all link to the same group of scammers and I don’t know iv been scammed till it’s too late and iv deposited with them over n over again it’s quite annoying and ruins my experience and fun in pokies playing