Player's account has not been closed.

Hi unfortunately I have a gambling addiction which I'm getting help with and alls going well but just wanted to warn people about a online casino I used called voodoo wins which isn't on gamstop etc and isn't on your list of casinos.i used the casino for a bit tried to make withdrawal but took forever they wanted loads of I'd statements etc and as you do I spent my winnings.i finally started getting help with my gambling addiction and closed my account with them and various other casinos but I got an email yesterday from voodoo wins about a bonus I clicked on the link and to my amazement my account was still open and I could access it luckily I am strong enough at the moment and didn't get the urge to gamble but I spoke on live chat with someone and they didn't seem to really care the account is closed now just wanted to warn people about this site.

Many thanks Brian

Dear coxyboy65,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward all the emails or screenshots showing that you have sent requests for your account’s closure? My email address is kristina.s@casino.guru. Did you specify in those requests for how long you wish your account to be closed and clearly stated the reason why? 

Lastly, could you please post here a website link to this casino, so that we can review it and add it to our database?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear coxyboy65,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.