Player’s account has been blocked.

Deposited 40.00 yesterday first timer. Can’t sign in it says my email has already been used.

Dear SandyJones,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. You haven't specified which casino is this complaint about when submitting the complaint. Before we move forward with this complaint, would you be so kind and clarify it?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear SandyJones,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.