HomeComplaintsPlayer is inquiring help.

Player is inquiring help.

Amount: KSh500

777
Submitted: 04 Mar 2022 | Case closed : 21 Mar 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Kenya is experiencing some problems. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
2 years ago

I didn't receive the mini jackpot after the jackpot bars were full

Public
Public
2 years ago

Dear Stanley,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand what happened.

Also, could you please post here the link to the casino you are experiencing issues with?

Thank you in advance for your reply.

Best regards,

Kristina

Public
Public
2 years ago

Dear Stanley,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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