The player from Brazil had won over 20,000 after making a deposit but was then asked to deposit more money and refer an additional four people before he could withdraw his winnings. He had provided the link to the casino, however, we were unable to locate the casino as it wasn't listed on our website. We had informed the player that legitimate casinos should never ask for referrals and he may have fallen victim to a fraudulent scheme. We had advised him not to deposit any further balance into the casino and provided him with an article on how to choose a secure online casino. Unfortunately, we were unable to provide further assistance in this case.
Player faces withdrawal restrictions.
Black points: 500
Amount: 20 R$
betluck 6
Submitted: 25 Feb 2024 | Unresolved : 29 Feb 2024
Unresolved
Our verdict
Unreasonable excuse
UNRESOLVED
Case summary
2 months ago
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2 months ago
Translation
I deposited into a bank and won over 20,000 but they're asking me to deposit more to be able to withdraw or refer an additional 4 people
Automatic translation:
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2 months ago
Hello meirefabricio12345,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Can you please send a link of the casino to locate it?. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 months ago
Translation
Yes I can, I just want my money back I will send you the link
And this https://cd.betluck6.com/?fbclid=IwAR22VISKdy391IP0t46C2oXHJG_ebW6SglakPHNNbLiQ-JKdqBD7Fw80a_U#/
Automatic translation:
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2 months ago
Translation
I really got it all today on the platform https://cd.betluck6.com/?fbclid=IwAR22VISKdy391IP0t46C2oXHJG_ebW6SglakPHNNbLiQ-JKdqBD7Fw80a_U#/
But I deposited $20brl, I played just a little bit, after playing I went to try again, the following phrase appeared, deposit $200 to proceed with your withdrawal and nominate 4 more people, it's very bad to be robbed like that
Automatic translation:
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2 months ago
Hello meirefabricio12345,
Unfortunately we could not locate the casino and it is not even listed on our website. Please keep in mind that legit casino requires the player deposit once in order to verify their payment method and should never ask for any referrals. I regret to inform you that you have most likely fallen victim to a fraudulent scheme and I do not recommend to deposit any further balance into the casino.
To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino
I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you encounter any issues with any other casino.
Regards,
Nick
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