Player claims that payment has been delayed.

Hello, I am writing this complaint and kindly ask that you take this platform offline as many users are being deprived of their rights. The platform provided 10 reais to place bets, and after completing all the tasks, I went to withdraw the minimum amount of 200 reais. It took a long time, so I decided to contact support, and they canceled my withdrawal request, claiming that the requirements were not met. However, I see many other people facing the same problem. I want my money that I withdrew and was canceled, amounting to 200 reais, which is currently held on the platform.

Dear Ian12,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They returned the money to the platform and now it's gone 🤨😡

Dear Ian12,

Is this a mobile application/version or does the casino has a real website as well?

"Mobile casinos" are not part of our database, and as a result, we do not engage in facilitating dispute resolutions related to them. 

Dear Ian12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.