HomeComplaintsPlayer claims that payment has been delayed.

Player claims that payment has been delayed.

Amount: $230

Crown coins casino
Submitted: 02 Jun 2024 | Case closed : 03 Jul 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 months ago

The player from California had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. We informed her that withdrawal processing could take several days to weeks and advised patience. After extending the response time by 7 days and receiving no further communication from the player, the complaint was rejected due to lack of response.

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5 months ago

This casino had my trust because they paid me to my skrill account once but now that I’ve won again they’re playing games with me.They say my withdraw is approved then denied I can’t even count how many times .

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5 months ago

Dear Renneetishar,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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5 months ago

Dear Renneetishar,

Have you received your withdrawal from the casino yet?

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5 months ago

Dear Renneetishar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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