The player from Thailand requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Unfortunately, we were forced to close this complaint because we couldn't add the website to our database of online casinos.
Player claims that payment has been delayed.
Amount: 117,000 ฿
Berlin68
Submitted: 14 Aug 2023 | Case closed : 15 Aug 2023
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Dear maxgennarini65,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
the refuse to pay all amont 117.000 thb give me only 50 times the deposit 5,100 thb
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1 year ago
Thank you very much for your reply, maxgennarini65. We checked the website and unfortunately, this is not a type of casino that we would be able to add to our database, therefore we cannot proceed with this complaint. I hope you will be able to find assistance from some other mediator.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any other casino in the future.
