test - Player believes that their withdrawal has been delayed.

hello, I wove messaged alit if sites on my situation since 12/28/2023 but to no avail. I’m over whelks, I’m confused and I know it’s not a lot of money to some but yes, to me it is! I’ve played with this same company for almost a year now or a little over a year never had a problem like this. Couple times it took me a few hours but was they kept in touch. This time it’s all in my screen shots. Also I’ve messaged them from 3 other friends fb but they block them as soon as I say who I am. I’m sure they would you, if you tell them your me! I’m baffled. I didn’t receive the 180$ cash out or the 20$ to play a bit longer? Please if you can’t who can? Sincerely, Tina P***

Dear tintantin67,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ok I get that but also if you look near the bottom of each screenshot they have blocked me and I payed cash with the understanding as always before that is instant payout. Plus I never received the 20$ I left on game to play longer? Please explain!!

I don’t understand this isn’t fair, someone really isn’t going to help me get this resolved? So who do I go to now, the attorney general or federal gaming commission?

Hello, just hoping you might have came to a resolution in this case?

They are called elete winners now, it was rich panda gaming! Now what? Om screwed it looks like🙁

hey hAve blocked me again I'm sorry to keep bothering you but im so disappointed

This has got me all sorts of confused. I'm sorry, you can just drop it! That rich panda gaming is full of lies and deciet but I can't find them anymore. I really could've used the winnings so wisely. Life is just hard on many but im just really alone. It would've been great to go to the grocery store and spend that much money on food. So list in this cruel world!

Thank you for your reply, tintantin67. Do I understand correctly that you are no longer interested in proceeding with this case?

I just am so confused s d on who they are although I have been playing on their site for almost a year and a half it’s just really confusing I don’t want I want them to pay me they owe me the money that was wrong with them so yes I do you want help me out with advice on how to find exactly everything I mean I have all the screenshots from that day that I played and won and also them saying they paid out but then him checking it and then he didn’t still wanted to tip and that’s when they blocked me. That’s what was upsetting of course besides them owing me the money that I want so I got to continue with you if you’ll help me.

Dear tintantin67,

Unfortunately, the casino has refused to discuss any cases with Casino.Guru team, therefore we are not able to proceed with this complaint.

However, I strongly recommend that you contact the ADR of the casino - eCOGRA. The eCOGRA website is the following: https://ecogra.org/

I wish we could be of more help, but sadly, there’s not much we can do for you in this matter. Please let us know if you decide to contact the ADR. Thank you for your understanding.

So again, what are you again and what what is your do you not really help people is it just all to get advertisement for you guys to I mean really you made it so like you could help me I know all the sudden you can’t help me OK it’s all just bullshit

Please understand that it is not our fault when casinos refuse to cooperate with us. Our options in such cases are very limited and even though we would like to help, it is often impossible without the casino's assistance. I gave you advice on how to proceed and where to find further support, which in my books is also considered help.

Let me know if you decide to contact the ADR.

Dear tintantin67,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello? I’m unsure on why you’re messaging me I mean I don’t know why you’re messaging me and asking me to reply does this mean you’re gonna help me? Is that what you’re saying if that’s it thank you so much it’s not at all a lot of money, but at this point, it’s the morals and a little bit of me, just wants to piss them off. And I would like to charge them every day from the very day I won to the present. I mean thats if they were to pay up but anyway make them pay a late fee like it you know anybody else would right!

OK I went back and read your first reply about an after you told me that I would have you give me advice but anyway about that I don’t have it in me to write any more people I’m tired of written messages I mean so many people over this and then you were the last one I and I just so tired. I know it wasn’t very long ago that it happened but it was just I got really tired and exhausted and I really needed the money at Christmas time well after Christmas because I didn’t have a Christmas myself I was alone and I was just gonna have a little Christmas so they screwed that up

So I wasn’t sure if you were saying that you could contact them for me or I have to but I don’t know if it’s I’ve exhausted myself so badly but again I delete it and again it’s not fair to other sites that have this online casino it’s sort of gravity others might get the bed rock because

mean people like this and I don’t know if you realize if you read all my screenshots but it was over a Tips. I did not leave and that wasn’t the first time but because everything they were asking me for a tip I got to get irritated but I was gonna give him a tip that night after I realize they were giving me ill some crap but I don’t know. Thank you. Talk to you like you’re my friend. You’re my neighbor or something but I’m just a long story.

Please understand that I suggested that you contact the casino's ADR (and no, we cannot do that on your behalf) and now I am waiting for you to confirm whether or not you will submit a complaint to ADR.

Yes, I will submit a complaint to the ADR. Thank you

Alright. please forward me the confirmation email from the ADR after you submit the complaint to kristina.s@casino.guru. Alternatively, you can post it here.

Hi, I’m trying to send complaint form but it won’t allow me to attach screenshots?

Thank you for the update. We will close this complaint for now as "waiting for a decision from the regulator", thank you for your cooperation.

Best regards,

Kristina

Dear tintantin67,
We hope this finds you well. We would like to ask you to provide an update regarding this case, which was previously marked as "Waiting for Regulator" on our website. Your complaint has now been automatically reopened, and we are eager to know if there have been any recent developments or resolutions since our last communication.
If the ADR or the Licensing Authority has resolved things in your favor, please update the thread and send over the official statement to my email. Alternatively, if the ruling favored the casino, your insights are just as crucial.
We understand that some time has passed, but updating your complaint will allow us to take appropriate action, such as issuing black points to the casino in case the ruling is in your favor or warning other players and users about instances where the authority supports the operator.
We truly appreciate your cooperation, and your response would be of great assistance to us.
Thank you in advance for your reply.

Dear tintantin67,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.