HomeComplaintsTeleVega Casino - Player's deposit hasn't been credited.

TeleVega Casino - Player's deposit hasn't been credited.

Amount: A$30,000

TeleVega Casino
Safety Index:Above average
Submitted: 29 Aug 2020 | Case closed : 08 Sep 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player's deposit has never arrived to his account and accused the casino of doing unauthorized charges. The complaint was rejected because the player did not respond to us.

Public
Public
4 years ago

Hi

Televega via flutterwave has been taking money out of my account without authorisation multiple times over 2.5months.

I would deposit funds and they double and tripled dip the transactions on top of that my account was never credited the money.

Public
Public
4 years ago

Dear William,

Thank you for submitting your complaint. I'm sorry to hear about your issue. Before we would move forward, allow me to ask you a few more question. When did you deposit for the first time? What explanation did the casino provide to you? Could you please provide us with your deposit history from the casino? Also please, if you have any other relevant proof or conversation with the casino send it to nikolas.b@casino.guru. Looking forward your answer.

Best regards,

Nick

Public
Public
4 years ago

Dear William,

We haven't receive any answer from you. Please note, if you will fail to respond to us within the next 7 days, your complaint will be rejected.

Best regards

Public
Public
4 years ago

We are now rejecting the complaint as the player was non-responsive.

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