The player from Australia faces forfeiture of their winning withdrawal due to alleged suspicious betting, with no proof provided by the casino. They have unsuccessfully attempted to contact the casino repeatedly for resolution.
TCL99 Casino - Player's winnings have been confiscated.
Amount: A$5,000
TCL99 Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 19h 44m 52s
Case summary
4 hours ago
Public
Public
14 hours ago
They forfeited my withdrawal, said suspicious betting. Couldn't provided any proof and took what was rightfully won. I didn't get a bonus, I deposited 150 and I have tried and tried to contact them to get told the same thing over and over
Public
Public
4 hours ago
Hello Traceylee90,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with TCL99 Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- Did you play casino games or sports betting?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
