HomeComplaintsTangiers Casino - Player was accused of breaching a maximum allowed bet.

Tangiers Casino - Player was accused of breaching a maximum allowed bet.

Amount: A$18,000

Tangiers Casino
Safety Index:Below average
Submitted: 25 Nov 2022 | Case closed : 16 Dec 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Australia has been accused of placing bets higher than allowed. The casino confiscated his winnings. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago

Tangiers Casino Is An Absolute Joke as I won $18,000 then to log on to find nothing in my Account As they Say I was betting more then the required amount from my bonus. This site is a Scamming Casino and I Recommend That no one sign up to them as there nothing But A Scamming Casino Site. They are quick to take your money but won't Pay You Out I have Screen shots of everything. NOTHING BUT A FAKE SCAMMING CASINO

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1 year ago

Dear oscarrichards167,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the bonus T&Cs and I found this:

"3.4. Until the play through requirements have been met, the maximum amount per spin/ bet that can be placed is $5. We reserve the right to decline a withdrawal and void any winnings, if you place a bonus money bet higher than the allowed limit."

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is kristina.s@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Kristina

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1 year ago

TangiersCasino Is A Joke. I have Sfilecreenshots filefilefilefilefile

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1 year ago

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1 year ago

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1 year ago

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1 year ago

That's All my Screenshots Of The Requirements. It's An Absolute Joke TangiersCasino.

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1 year ago

Thank you for your reply, oscarrichards167. Please understand that by sending me a link to various sections of the website I am not able to review your account. Not to mention that you should always be the only one who has access to your account.


Please forward me your game history in an excel sheet or PDF format, otherwise, we won't be able to move further. Thanks.

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1 year ago

Dear oscarrichards167,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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