Tangiers Casino - Player’s winnings haven’t been received yet.

Tangiers Casino is canceling my withdrawal with no reason at first it was kyc and that was resolved now no reason withdrawal was just cancelled with no communication I have initiated another withdrawal of which I'm scared is going to be declined with no reason, the sad part is that we have to wait 5 business days on to be declined.

They don't ask questions when we deposit but when we withdraw it is a problem Guru please help.

Dear Sabelo100,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Sabelo100,

Have you received your withdrawal from the casino yet?

Hi I haven't received my withdrawal and the casino decided to close my account stating I have muti accounts of which isn't true.

Thank you very much for your reply, Sabelo100. Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Have you accumulated your winnings with or without an active bonus? Do I understand correctly that you have passed the KYC?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Sabelo100,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.