The player is not able to withdraw his money to his bank account. We rejected the complaint because the player didn't respond to our messages and questions.
Hello Anish,
Thank you very much for submitting your complaint. I am very sorry to hear about the problem with your withdrawal.
If your account hasn’t been fully verified, it can lead to a problem like this. Casinos do their best to send the money to the right person. So, I would like to know if your account was successfully verified.
Thank you in advance for your reply.
Best regards,
Kristina