Syndicate Casino - Delayed €70 withdrawal.

It's been 14 days since the €70 withdrawal was accepted... But it's not fully confirmed... I don't know what's going on... The answer is always that their specialists are checking why...

Hello VladoBucher,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Syndicate Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello... My account is verified... So far there have been no problems with transfers... I contact the Casino every other day (the answer is always that they are checking what could go wrong)... I played with my money and got some bonus... Requirements fulfilled...

Hello, Vlado!

Please, mind that your withdrawal request was canceled for you to create a new one to use the alternative payment method. Also, please, contact the bank to check the details and ask them, please, if they accept the withdrawals from online casino. I believe that this time, it will work and you will get all the funds very soon.(Withdrawal cancelled... This is their explanation... I have been paying with this card for months into their account... And there have been no problems with withdrawals either... The card is prepaid...)

I put a re-raise yesterday

Hello VladoBucher,

As your new withdrawal has been requested less than 2 weeks ago, be sure to give the casino enough time to process it.

Please let us know in case it would take longer so we can intervene.

Thank you for contacting the Syndicate support team.

I'm just making a follow-up on the withdrawal issue.

I'm sorry you experience issues withdrawing the funds via this payment method. I kindly advise you to use an alternative payment method. In case you need any assistance creating a withdrawal via another method, please contact us and we will gladly help you further.

If you have any more questions, please don't hesitate to contact us.

Best regards,

Manager of the game club, Lily(Answer to the second withdrawal... Other Casinos have no problems transferring to the same Aircash prepaid card... There were no problems from this Casino before... Why now? From it I indicate and raise...)

I made a withdrawal 3 times... It was rejected... They say that the bank did not accept the transaction... The bank wants me to provide them with the exact date of the transaction, the time and the ID of the transaction... Unfortunately, I do not get this information... I believe that there is nothing wrong with the bank... Action must be taken...

Hello VladoBucher,

If the casino recommended to use a different payout method, please do so. Did you try to request for a withdrawal since your last one with a different payment?

Yes... They said to change the payment method... But why? This is a prepaid card that I have been using since the beginning... I transfer to their Casino and they have transferred my winnings to the same card so far... I received a notification from the bank that there was no error with them or any transfer that they would not accept...

Dear Sir,

​

in the system we see that everything is fine with your Aircash profile and you should not have any difficulties when executing transactions.

We kindly ask you to send us a screenshot of the error that occurs to you so that we can check the situation.

We are always available for all questions and help.

Kind regards,

Mia

P +385 1 4573 537

P +385 1 4573 538

Email info@aircash.eu

Hello... Today I made a withdrawal on a regular bank card... However, here they consider my inflow as a payment and tax me... We'll see what happens...

I got the money on another card... Complaint stopped... Thanks for your help... Best regards