Sykaaa Casino - Player's account has been closed.

Email: [removed by casino.guru admin]

Subject: Complaint about account blocking

I am Nabiev ******** and I am a registered user of the online casino sykaa. I am asking you to consider my complaint in connection with the blocking of my account without any violations on my part.

I was blocked by Jacobi, I withdrew money to someone else's card, the card was mine. I replenished it through Sberbank, then withdrew it to Raiffeisenbank. The operator wrote to me, you tried to withdraw funds to your brother's card. Both cards are mine, I can prove it.

Dear NS_Progress,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sykaaa Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Does your brother have an account in this online casino?
• Could you please advise what proof of ownership you provided to the casino, confirming the money you played with was yours?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your patience.

• Could you please explain what mistake are you referring to?
• Have you provided this proof to the casino? When was the last time you were in contact with the casino?
• Is there any recent communication between you and the casino regarding the issue you might share with me?

Dear NS_Progress,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.