HomeComplaintsSvenbet Casino - The player's verification is delayed.

Svenbet Casino - The player's verification is delayed.

Amount: 6,300 kr

Svenbet Casino
Safety Index:Very low
Submitted: 12 Sep 2022 | Case closed : 03 Oct 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's verification is delayed for unknown reason. The complaint was closed as the player stopped responding.

Public
Public
2 years ago
Translation

Now I have sent in all the documents that my bank says they can give me that can prove my bank ID. Have also sent in the rest about address, driver's license, etc. But have always been denied my 6300 by them. Always something missing. Anyone else been scammed by svenbet??

Automatic translation:
Public
Public
2 years ago

Hello nikep90,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Svenbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Public
Public
2 years ago

Dear nikep90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
2 years ago

The complaint will be now closed for the above mentioned reason.

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