SuperBoss Casino - The player's withdrawal is delayed.

Hello Rick,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SuperBoss Casino. I would like to ask you a few more question before we would try to contact the casino.

What payment method did you use for deposit? How many times was your withdrawal request canceled in total? Did the casino inform you whether the current withdrawal process will be successful? When was the last time they communicated with you?

Also please if it's possible, send forward any relevant proof or communication between you and the casino to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Hi Nick!

I hope you are doing well!

So to answer your questions:

• What payment method did you use for deposit?
• My first deposit was done using a VISA card. Given that they had many issues on trying to withdrawal to my card (which I can understand) I've also deposit with my Bitcoin wallet so that I could withdrawal through it.
• How many times was your withdrawal request canceled in total?
• The card withdrawal requests were cancelled by the casino for 6 times and the crypto withdrawal requests were also cancelled by the casino for 6 times.
• Did the casino inform you whether the current withdrawal process will be successful?
• When trying to withdrawal with card they had some issues. Apparently because they were having issues sending money from a card in my country. In the past, in other casinos, I've had similar issues with card deposits/cash-outs and I needed to use alternative methods (e-wallet for example). I was then told to deposit with Bitcoin (which I did) so that they could send the money to my wallet. So, yes, this would be on an assumption that crypto would work.
•  When was the last time they communicated with you?
• I've been having daily interaction with them to try and solve the issue. Apparently they were also having issues with crypto withdrawals. This week I've received money into my wallet from other casino without any issues. They have also received my money without any issues. When depositing or cashing out with crypto there should be no major issues... unless there are no funds to pay.

Update: The cash (1100 euros) I had on my account are already not there. I was informed today that apparently my withdrawal was processed. They have confirmed me my bitcoin address and told me to wait a bit. From my side I just find it strange that: if you have processed a withdrawal to a crypto wallet then it should be there almost instantly. I have captured all these conversations I've had with them as well in case it will be necessary in the future.

I think that for now we can wait until the end of the day to see if I actually receive the funds in my crypto wallet (I want to give the benefit of the doubt within a 24h period). If not I will come back tomorrow with further updates.

Have a great day Nick and thank you for your help.

Hi Nick.

I've just received my Bitcoin payment and this complaint can now be closed.

Really appreciate your time and I'm sorry to bother.

@superbosscasino thank you for sending the payment. As I said in the beginning this casino has a lot of potential but some improvement needs to be made in the withdrawal side. I really hope you guys can take this to the next step. As a player I just want that new casinos thrive in the industry so we have more options available.

Wish everyone a great day!

Regards,

Ricardo.

Hello Ricardo,

I'm glad to hear that the issue has been resolved so fast even without out assistance. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will try our best.

Best regards,

Nick

Casino.guru