The player's unable to withdraw as there is no available payment method. The complaint was rejected as the player played away the balance.
SuperBoss Casino - The player's unable to withdraw.
Amount: €600
SuperBoss Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.6
SuperBoss Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I won 600 euros, chose a payout method that was also offered by the casino, requested the payout after waiting 7 days and did not happen, I wrote to the chat and the supporter said the payout could not be made because payouts in euros and with the selected method are currently not possible due to technical problems. To which I asked why you are offering the withdrawal method when you know that it is not working, I received no answer to this question and I should wait a few MONTHS
FOR ME DEFINITELY CHEATERS
Automatic translation:
Public
Public
2 years ago
Hello Freudtein,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with SuperBoss Casino. Please allow me to ask you a few more question before we would move forward.
Did you accumulate your current balance from a bonus or real money? Are you already verified in the casino? What payment method did you try to use to withdraw? Is there any other available method which you are able to use? When was the last time the casino respond?
Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve it.
Regards,
Nick
Public
Public
2 years ago
Translation
Account was verified, with or without a bonus I don't remember, at least the withdrawable amount of 600 euros was available for withdrawal, I chose the Mastercard method as I deposited, this method was also offered by the casino, and when I wanted to withdraw it was called that this method would not be possible
Automatic translation:
Public
Public
2 years ago
Translation
For me the fact remains, this site is an unprecedented scam
Automatic translation:
Public
Public
2 years ago
Hello Freudtein,
The casino contacted us that you did not want to use the recommended payment method to withdraw and you played away all your money? Could you please confirm that? Is your balance zero now?
Public
Public
2 years ago
Dear Freudtein,
We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.
Public
Public
2 years ago
Translation
Account was verified, with or without a bonus I don't remember, at least the withdrawable amount of 600 euros was available for withdrawal, I chose the Mastercard method as I deposited, this method was also offered by the casino, and when I wanted to withdraw it was called that this method would not be possible
Automatic translation:
Public
Public
2 years ago
Dear Freudtein,
Do you currently have any balance in the casino or it's all played away?
Public
Public
2 years ago
Translation
After I realized that I would not get the money I gambled everything away, in the meantime others have reported here who have had exactly the same experience with this casino, I cannot understand how they can give this site a very good reputation
Automatic translation:
Public
Public
2 years ago
Dear Freudtein,
Unfortunately, once you have played away your money, there isn't anything we are able to do for you. In every casino can occur some kind of issue or technical bug which need time to be fixed. However, if you have no balance anymore, we can do nothing. Please do not hesitate to contact us if you will come across any other trouble in the future again. The complaint will be now closed.
Regards,
Nick
