Sunrise Slots Casino - Player’s withdrawal has been delayed.

I had 3 winnings on Oct 8th, first one was for $1,293.00, next, $2000.00, next one , 1000.00. I had my documents verified six weeks ago, I keep getting the same answer from the payouts department, it’s on its way, you have to wait, well I think I hav been patient long enough. I have saved all the chats, and also have a screen shot of my winnings, could I please get some help with this.

Dear Kkrusty11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

The current status of my withdrawals from sunrise casino, is delayed. I won the money with no bonus. Except for the first win, after bonus was removed, it was $1,293.00 . The other two wins have no bonus, 2,000.00. And $1000.00.

I have just checked my bank account, it looks like I received both my winnings from September, 227.00 , and the 244.00, I am still waiting on $750.00, and $400.00.

I have made successful withdrawals before, from other casino's, the above monies sent to me, 227.00, and $244.00, were sent from prism casino. I am still waiting on my winnings from sunrise casino, I have not received any monies from sunrise casino at all,

The current status of the payments, it looks like the first two withdrawals are not pending, they don't show up in the withdrawal section under my account, but the payments haven't been sent to me, there is still a withdrawal for $1000.00 sitting in my account, that withdrawal says pending, since October 8th, the other two from sunrise, I guess they could be at the payment processor, but the casino won't answer any of my questions, I asked for a swift code number, so I could trace the wire transfer, but they refused to give it to me. That is were I am at, between a rock, and a hard place.

Thank you very much for your reply, Kkrusty11. Could you please post here a screenshot of your withdrawal history?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

This has got to be the slowest casino out there for payments to customers, I have been waiting about 12 weeks now for my winnings of $4,500.00 , I keep getting the same answer from there payout department, they tell me, we are working hard to get my payments out to me, but they will not directly answer any questions I have about the status of my winnings, pretty pathetic casino, and very frustrating for me all the way around. I have more to post tomorrow about Sunrise casino!

Thank you very much, Kkrusty11, for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Sunrise Slots Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello Kkrusty11,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Sunrise Slots Casino to join the conversation and participate in the resolution of this complaint.

Dear Sunrise Slots Casino,

Can you please provide an update on the status of the player's withdrawal?

Kind regards,

Tomas

The withdrawals from sunrise casino don’t show up on my account, that means that they are in between , being sent out, and being sent to payments, but this is we’re it stands right now, every time I ask for the status of the winnings payments, they tell me that they are really working hard to get the payments out to me, but when I tell them that I have been waiting 3months, the avoid answering the question, I really think that that is so dirty, and underhanded! I personally think they should close down establishments like this.

Greetings all,

I've reviewed the situation and I'll see what I can do to assist. I see you are set up for wire transfer as a payout method Kkrusty11, do you perhaps have a Bitcoin address? If I can get you approved for Bitcoin withdrawal it may serve to expedite things a bit.

Best wishes and happy holidays,

Nick and Sunrise Slots

Sunrise casino, I do not have a bitcoin account, I do not want to open a bitcoin account, I just want my damn money sent to me, I have been waiting 15 weeks now, just another friggin way to delay my monies being sent to me. I am so feddup with the bullshit excuses from this casino, I won the money fair and square, so damn well pay up!

Dear Sunrise Slots Casino,

Could you please advise if there are any other payment methods available to the player? Would it be possible to expedite the withdrawal by wire transfer as well?

Thank you.

Kind regards,

Tomas

Sunrise casino is really dragging there heels, it will be 4 months on January 8th, that is how long I have been waiting for my winnings to be sent by wire transfer, I can’t believe that my documents were processed 1 week after my win, and they were all approved, I just don’t understand why it would take this long to send my wire transfer! When I have asked the payment department what the delay was, they told me that they were way behind on there wire transfers, well that was three months ago, I am just totally fed up with getting the run around from Sunrise casino, there has to be a better way! I am getting emails from them still, wanting me to play at there casino, Fat Chance! This casino should be shut down! Period! End of sentence!

Greetings all,

We are experiencing some delays with our 3rd party wire payment providers, thus my request for a Bitcoin account. It really is the fastest just in general and I'd love to see this resolved as quickly as possible for everyone. If Bitcoin is not an option I will still be able to resolve it just not nearly as expeditiously, it may be worth opening one Kkrusty11 just to move things along here.

I'll report back when I have further news.

Best wishes,

Nick and Sunrise Slots

There is one way to get my winnings sent to me faster, E-transfer, email, I use this all the time, anyone that has a bank account, can do these E-transfers, I don’t know of any other way to send funds quicker.

Hello Nick, thank you for your response, I have had a bad experience with bitcoin in the past, that is why I would rather not open a bitcoin account, can you not do a E-transfer-email, from the bank account, or maybe your not familiar with E-transfers, I would get my winnings the same day that you send it. E-transfer " . I don’t know of any other way to expedite the winnings.

Dear Sunrise Slots Casino,

Can you please provide an update on the status of the player's withdrawal?

Best wishes,

Tomas

Good news all,

Payment in full was released to our 3rd party payment providers on the 5th of January for disbursal as a wire transfer. Generally we're looking at 3-10 business days so shouldn't be too long now if it hasn't arrived already.

Let us know when that comes in Kkrusty11!

Best wishes,

Nick and Sunrise Slots

Thank you, Sunrise Slots Casino, for providing the information.

Dear Kkrusty11,

Could you please update us once you have received the payment?

Kind regards,

Tomas

Thank you sunrise slots, I will give you an update when I receive my funds.

Hello casino guru, I just wanted to thank you for your assistance in getting my funds from sunrise casino, I have received the wire transfer, and all is good now. Could you please close this file now.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Kkrusty11, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru