Sunrise Slots Casino - Player experiences withdrawal issues.

Yes I am having issues with my withdrawal from this casino

Dear tracywaltman896,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need more information. Could you please elaborate? Has your withdrawal request been pending for an extended period? Or are your withdrawal requests being consistently rejected?

I will be waiting for your reply patiently.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Yes my withdrawal has been pending for over 10 business days now and according to them it's already been approved for withdrawal and each time I speak with them they keep saying for me to wait and still haven't received any of my withdrawal at all. I'm sure I attached the screenshots of my withdrawals

Still have not received my withdrawal from sunrise

Yeah it's way past the withdrawal time now

Thank you for your reply, tracywaltman896. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Yes I am verified fully. I'm not able to upload a screenshot of it show I'm fully verified but I am verified

I have done messaged multiple times

Have you tried contacting the casino regarding this issue? Could you please forward all the supporting evidence and any relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Ok I sent email to you of proof of me communicating with them plus proof of me being verified

Thank you very much, tracywaltman896, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi tracywaltman896,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Sunrise Slots Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what is the current status of the player's withdrawal request and when they can expect them to be processed from your side?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Greeting all,

Apologies for the delay in reply however I did manage to get payment released on the 12th of January on your behalf via Bitcoin tracywaltman896. Could you please confirm delivery on that, Blockchain Explorer is showing the transaction as complete.

Best wishes,

Nick and Sunrise

Thank you for checking on this, Nick.

Dear tracywaltman896, based on the reply from the casino representative your withdrawal request was processed 3 days ago. Please, let us know as soon as you receive the winnings so that we can update the status of your complaint.

Dear tracywaltman896,

Have you received your withdrawal from the casino yet?

Dear tracywaltman896,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.