The player from Germany is dissatisfied with the casino’s RTP (Return to Player).
Sunnyplayer Casino - Player complains that he didn’t win anything.
Amount: €2,000
Sunnyplayer Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Sunnyplayer Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
2 years ago
Public
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2 years ago
Translation
The software at this casino only rips off money. No matter what games you play. The machines just rattle down. I know you lose, but not like this. I've been playing there for months. Didn't even manage to get over a hundred euros. Especially when a small prize is given. Cash it back in immediately. Vending machines just rattle down. It's not a coincidence, it's not normal. The support thinks it would be by chance. But apparently it's a coincidence that you only lose.
Automatic translation:
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2 years ago
Dear Giuseppe,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
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2 years ago
Translation
What did I complain about?. Get the same answers as with Sunnyplayer support. Great Bravo.
Automatic translation:
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2 years ago
Please understand, that it is very difficult for us to proceed with a case like this without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.
