HomeComplaintsStoiximan Casino - Player complains that he didn’t win anything.

Stoiximan Casino - Player complains that he didn’t win anything.

Amount: €15,000

Stoiximan Casino
Safety Index:High
Submitted: 06 Jan 2021 | Case closed : 07 Jan 2021
Case closed Our verdict

Other

REJECTED

Case summary

3 years ago

The player from Greece is dissatisfied with the casino’s RTP (Return to Player) and bonus system.

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3 years ago

I've lost a lot of money on this platform Stoiximan Casino ... They even don't give you a bonus for what you are losing on their platform .. When my bet is higher i'm disconnected or logged out when playing.

It is impossible to play 20-30 games and you cannot win even 100€ after losing 4600€ in few days !!!!

Also they take fees for cash out .. of course when you win 1 time in 2 month ..

Something it is wrong with this website .. I don't know, it is impossible to play each day 300 600 € and even don't have free games during the game or if you will reveive you will have a win for 10€ or 20€ maxim and your BET is 2 Euro !!!


This site is a disaster!!

At the beggining you of the registration they give you some small winningsbut after they don't give you a chance !!!


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3 years ago

Dear Yraprestige,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Also, I would like to emphasize, that each casino has a different bonus policy and reward system. A bonus is something like a gift from the casino and the casino has the right to decide which bonuses they want to offer and how often.

Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

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3 years ago

Thank you

But i want to mention there is impossible to play 20 games different games without pay nothing !!!!

I'm player long time but never seen something like this !

And about point of logged out when i'm in feature bonus of one games ? There is an anwer ?

For exemple when i play a game on a bet of 5 Euro for exemple the game stopped and start from the beggining .. it is not normal... Anyway i will stop using their services very soon...

Thank you anyway for your fast answer

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3 years ago

Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.

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